Front Office Attendant - Luxury Hospitality Role in Kuta Selatan, Bali

Join PT Bondar Loyo Management as a Front Office Attendant and become the face of exceptional hospitality in the heart of Kuta Selatan, Bali. This role offers a unique opportunity to deliver world-class guest experiences in one of Indonesia’s most sought-after destinations. Imagine welcoming guests to our luxury property, handling check-ins and check-outs with a smile, and ensuring every detail of their stay is perfect. You’ll be the first point of contact for our guests, setting the tone for their entire vacation.

At PT Bondar Loyo Management, we pride ourselves on creating memorable experiences. Our property is renowned for its stunning beachfront location, elegant design, and attentive service. As a Front Office Attendant, you’ll work in a dynamic environment where your hospitality skills will make a tangible difference. This is your chance to be part of a team that values excellence and guest satisfaction above all else.

Every day, you’ll greet guests with warmth and professionalism, assist with reservations and inquiries, and ensure smooth operations at the front desk. You’ll use tools like PMS (Property Management System) and CRM (Customer Relationship Management) software to manage bookings and guest data efficiently. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the front desk with a warm and professional demeanor
• Handle check-ins and check-outs, including processing payments and issuing receipts
• Manage guest reservations and inquiries, ensuring accurate and timely responses
• Use PMS and CRM software to update and maintain guest records
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences
• Resolve guest complaints and concerns promptly and professionally
• Maintain a clean and organized front desk area, including handling mail and packages
• Assist with special requests and events, contributing to the overall guest satisfaction

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or hospitality roles, preferably in a luxury or high-end setting
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and guests simultaneously
• Proficiency in English, both written and spoken, as it is the primary language of the property
• Familiarity with PMS and CRM software is a plus
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and manage time effectively
• Enthusiasm for delivering exceptional guest experiences
• Valid ID and work permit for Indonesia

🛠️ Keahlian

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